When we told you that we are unable to let you have late check out because of full house, don't complain. We have to let other guest to check in to your room after your check out date. We need time to clean the room as well before handing it over to the next one. Why would you love to complain so much?
Put yourself into the next guest who suppose to check in to your room. And it is 2pm (standard check in time) and the receptionist apologized to you that there is a guest still inside and you are unable to check in yet (check out time 12 noon). How do you feel?
Even though you checked out at 1pm, our housekeeping colleague are not robot which can clean the room within few minutes,please be understanding and considerate for the next people who are checking in.
It doesn't matter if you paid for a day before and your checked in on the next day early morning, the check out time is the same. If we hotel allow you to have flexible check in and out time, we can declare to close down this hotel operation.
The reason why we have these 12pm check out and 2pm check in is to have the time to clean up the mess within two hour. Can you clean average 15 rooms in 2 hours alone? No. Not everyone is fast enough.
Please be considerate.
Last but not least, if you booked a room to check in today and you came at 5am, don't expect that we have room for you even tho you requested. It is based on the hotel availability on the day before which mean yesterday. We don't pre block and lost one day sales profit for you because you never pay for that. Don't make yourself right in that way and start to argue.
Stay smart, don't shout. And please don't call us stupid. No one likes it. Behave yourself please.
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