During the first month, we have trouble with True internet with the owner suddenly cut off our tv channels, we lost our main entertainment.
Firstly, the internet were recommended by everyone. "true internet is good" bla bla bla. Bullshit. Not good when you stay in BangNa area. It was a total disappointment. We can't even have proper Skype and checking email, as well as Facebook.
Later on, the tv channels which we have been watching for 2 weeks suddenly is not working. Why? Owner cut it off. Thank you. Next, we received electricity bill which half of it we did not consume as the bill came every mid of month. And we only move in on the 6th. So, we don't wanna pay it for free. The previous month before we move in, the owner didn't pay, hence we kena penalty. We try to sort out with agent and owner, story story explain explain. I think the owner is thinking that we are trying to cheat is 100 baht++. Nonsense. They wanna see the bill so we give. They keep it, they only pay the December bill and did not inform us that they didn't pay for January, we kena penalty again this month. What a fucking nice owner. Sorry to say so but you caused us to get penalty when we don't even wanna have it at all. So now, they ask us to pay all then only they will settle it when we move out. I can't wait to stop the contract with this owner although this apartment is nice.
This month, once True 3G expired, Enric recommended AIS because his colleague said so. Again, but I think we should continue use DTAC which our phone is currently using it. The line is fast but however, Enric wanna try AIS. So go lor....
We checked on the internet, we go to AIS store in Terminal 21, the staff show me this. We thought that the 3G 599 baht is a good deal (table on the top) because free 30 HD movie and free e-books. After two weeks trying to use it to watch movie from megashare.com, it has failed us. Loaded 15minutes, gone. No more loading and 2GB habis.
Then we remembered we have free movie if we download the apps of the movie store by AIS since we have free 30 HD movie. Tried yesterday, failed again. Unavailable apps. We went to the store to check, they say this deal have been expired on 31 January. 2 weeks ago, we were showed this deal which is somewhere on Valentine's week. What do you mean it ended? I feel like cheated. Because of the package, we bought it as well because in the internet didn't mention about expiring deal and your staff is showing me this deal without saying expiry date!
They took long time to solve our problem regarding this deal, around 30 minutes, they came out with a solution. Satisfied enough, I don't have to pay following month internet. So I can use for free. Luckily is my last month if I am not offered any job here. Thank you so much as I'm not expecting you to do that for us. Thumbs up!! Thank you for understanding this problem. Unlike the BTS. None of them solve your problem at all, not reply your email, doesn't care if you're unsatisfied. Their customer service sucks to the max. Yes, it's true. Use MRT better. They do offer cards. Stay somewhere near to MRT instead of BTS. Useless service ever.
Dear BTS,
Yes, I am a fucking unsatisfied customer after using your service. I will never recommend people to use your service as your staff is freaking impolite, low standard, unskilled, unprofessional, NEGATIVE!
Sincerely
ME!
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